Terms & Conditions

Terms & Conditions

Acceptance of Terms and Conditions

By accessing or using this site, you agree to be bound by these Terms and Conditions and any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this site.

Order Processing & Fulfillment

• Order processing times and product availability may vary. Estimated timelines are provided on product pages or your invoice but are not guaranteed.
• Once your order is confirmed and processing has begun, changes or cancellations may not be possible.
• If you have questions about your order, please contact us as soon as possible for assistance.

Shipping, Delivery & Pick-Up

• Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses.
• We are not liable for packages that are lost, stolen, or damaged after delivery by the carrier. Please track your shipments and notify us immediately of any issues.
• Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless otherwise stated.
• Local pick-up may be available by appointment. Contact us to arrange in advance.

Returns & Claims

• All claims must be made within 48 hours after receipt of your merchandise.
• Returns are accepted only for items that are defective or damaged upon arrival. Please contact us with photos and a description of the issue.
• Approved returns will be eligible for store credit or exchange. Refunds are not issued except at our discretion.

Product Descriptions & Images

• We strive to provide accurate product descriptions and images. However, crystals are natural products and may vary in color, shape, and size.
• All product weights and measurements are approximate.
• Colors may appear differently on various screens and devices.

Liability

Cristaux en Gros is not liable for any financial losses, costs, damages, or legal claims arising from the use of this website or products purchased. All content and images on this site may not be reproduced without written authorization.

Privacy

• We respect your privacy and will never sell your information to third parties.
• We do not store financial information on our servers.
• External sites (e.g., Facebook, Instagram) have their own privacy policies. We are not responsible for their content or practices.

Order Acceptance & Site Updates

• We reserve the right to refuse any order at our discretion.
• Receipt of an automated order confirmation does not guarantee acceptance of your order.
• We may update or change the website, product offerings, or prices at any time without notice.
• We may refuse access to anyone at any time for any reason.